2022 BCW Expectations at Work Study

We know what employees want. Do you?

Managing employee expectations to create a rewarding employee experience has long been a challenge for leaders, even more so in recent years.

At a time when leaders are under increased pressure to create efficient, productive, and profitable organizations, how do they balance investing in talent with managing these competing priorities? Especially when the cost of attracting and retaining talent is so high?

It has never been more important to understand what employees want and expect from their leaders and their employee experience, and to have systems and processes in place to respond to these needs. Our Expectations at Work study reveals what employees want, as well as those areas, where employees’ lived experiences aren’t meeting their expectations.


1 in 2 employees say they’re very likely to stay in their current job
24% more likely for employees to stay in their job, where salary, job security and workplace culture needs are met
17 point average gap between employees’ expectations and reality on key culture and leadership drivers

Key Themes

  • pay and benefits

    Back to basics

    Job security, a safe and comfortable workplace, and competitive salary top employee expectations

  • Where and How I Work

    Hybrid working

    Employees rank being able to choose where they work between home and the office at just 12th (44%)


    Baby Boomers to Gen Z

    Salary places 2nd for Baby Boomers, compared to 25th for Gen Z – who rate culture over salary


    Employees want more

    An average gap of 17-points between expectations and reality of leaders, higher in the pharma sector

About the Study

BCW’s Expectations at Work study surveyed a total of 13,488 employees of large companies (organizations with 500+ employees) across 15 countries around the world.

The study focussed on five key industries – Consumer Goods, Hospitality, Manufacturing, Financial Services & Insurance, and Healthcare and Pharmaceuticals.

The countries surveyed included: Australia, Brazil, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Saudi Arabia, Spain, United Arab Emirates, United Kingdom, and the United States.

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Get in touch

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